Frequently Asked Questions
Find answers to common questions about our premium audio gear
Do you test amplifiers before shipping?
Yes, every amplifier undergoes a rigorous multi-point inspection and play-test by our technicians to ensure it meets our quality standards before it leaves our warehouse.
Are your products covered by warranty?
All new equipment includes the full manufacturer's warranty. We are authorized dealers for every brand we carry, ensuring your investment is protected.
Do you offer international shipping for high-end electronics?
We ship to many countries worldwide. However, please note that certain brands have territory restrictions and voltage requirements vary by region.
Can I request a specific vacuum tube brand for my amp?
We can often accommodate custom tube requests for an additional fee. Please contact our sales team before placing your order to discuss availability.
Is insurance included in the shipping cost?
Yes, all shipments are fully insured for their retail value at no extra cost to the customer, providing peace of mind for high-value purchases.
How do I know if a product is in stock?
Our website features real-time inventory tracking. If a product is listed as 'In Stock,' it is physically present in our warehouse and ready for immediate dispatch.