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Returns & Exchanges
We want you to be thrilled with your tone. If you are not satisfied, you may return most items within 14 days of delivery for a refund or exchange.
1
Request an RA Number
Contact our support team to obtain a Return Authorization (RA) number and detailed return instructions.
2
Pack Your Gear
Place the item in its original factory packaging, including all manuals, cables, and accessories.
3
Label and Ship
Affix the return label to the outer shipping carton and drop it off at any authorized carrier location.
4
Inspection and Refund
Once received, our tech team will inspect the unit, and your refund will be processed within 3-5 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing